Works on white, grey and dark hairs
Hair grows back finer
Slows stubborn regrowth
30-second safe at-home routine
Laser-Level Results. Without the Laser.
Slower, finer regrowth whatever your hair colour, whatever your hormones, in one application a day.
Matched laser results in published trials
Works at the root, whatever your hair colour
Clinically shown to significantly slow regrowth
Safe for face, body and bikini
Repairs scars from years of hair removal
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Safe • Painless • Gentle for sensitive skin
Risk-Free 90-Day Guarantee
That’s how confident we are in your results. But if you’re not thrilled, send it back and we’ll refund your purchase.
Root Mute Oil is a plant-based alternative to laser.
Laser works on hair colour; Root Mute Oil works on the growth signal at the root, so light, white and hormonal hairs respond too. Its key active showed no significant difference from professional laser in a published trial.
Just 30 seconds, twice a day. For the best results, apply a few drops directly onto the stubborn spots right after you shave, pluck or wax. Every order comes with simple step-by-step instructions.
Designed for the hair laser can't finish, our active formula combines targeted botanicals to block growth signals and repair skin.
Most women feel finer texture within 1–2 weeks and notice longer gaps between removals by weeks 2–4.
In clinical studies, the active ingredients significantly reduced regrowth compared to placebo, and matched professional laser results after consistent use.
Laser needs dark pigment to work, so it misses light, white and grey hairs.
Root Mute Oil works on the growth signal inside the root, so hair colour doesn't matter. In a clinical study, its key active actually outperformed professional laser on white hair.
Unwanted facial hair is driven by growth signals, often hormonal ones.
If you stop using the oil completely, that shield goes away, and your hair roots will eventually receive those signals again. The hair won't come rushing back overnight, but to keep your skin smooth long-term, you will need a simple maintenance routine.
Not at all. The oil only works exactly where you rub it in. Because it acts locally on your skin, it does not travel through your bloodstream or cause body-wide hormone changes. It will never thin out the hair on your head, your eyebrows, or anywhere you didn't specifically apply it.
Every order is covered by a 90-day money-back guarantee — complete the protocol, and if you don’t see a visible difference, email support@lastpluck.com and we’ll refund every penny. Free shipping; we process orders in 1–2 business days, with delivery typically taking 5–12 days.
Customer Transformations
Stubborn Chin Hair
@jasmine.terin.10
"I've shaved every morning for ten years and was too nervous to laser my face with PCOS. Now it comes back soft, and some days I don't shave at all."
White & Grey Chin Hair
@emilyslovecorner9
"Mine were snow white and thick as wire. The laser clinic told me they can't see grey. I'd basically given up. This is the first thing that's actually slowed them down. They're softer and I'm not fighting them every morning."
Chin Breakouts from Plucking
@iamdenisee_
"My chin and jawline were always broken out. I thought it was just hormones, but honestly I think it was my fingers — always there, always hunting. Now I'm not touching my face all day and my skin finally calmed down. The breakouts are basically gone."
Upper Lip Shadow & Darkening
@izel_099
"I spent my whole 20s and 30s bleaching and waxing the stupid mustache. The waxing darkened the skin above my lip so I stopped — but then what? This actually slowed the regrowth AND the dark shadow is fading. Wish I'd had this 20 years ago."
Dark Marks & Ingrown Scarring
@diazjas.tiagnov
"Every time I'd shave or tweeze, I'd get these dark marks and bumps along my chin. It looked worse than the hair. The regrowth is coming in softer now and the marks are actually fading — my skin finally looks like skin again, not a battlefield."
Neck & Throat Hair
@donnas.guide
"The ones on my neck are the worst — harder to spot, weird angles, impossible to pluck properly. I was constantly feeling for them in conversations, terrified someone would notice. They're growing back slower now and the ones that do come in are way finer. I'm not running my hand across my throat every five minutes anymore."
For years, laser has been the only reliable way to slow facial hair down. But it has always come with rules: dark hair, lighter skin, steady hormones.
If your hair is blonde, grey or white, or hormones keep growing new ones, you got the same answer: not a good candidate. And then nothing. Just back to the razor.
Root Mute Oil has no rules. It works on the growth signal at the root, which every hair has, whatever its colour and whatever your hormones are doing.
How Root Mute Oil solves this:
Jojoba oil carries every active deep into the hair root, while Rosehip calms the redness and marks that years of shaving, plucking or waxing leave behind.
Cyperus Rotundus occupies the receptors that tell the root to grow and quiets the growth cells directly. Hair colour doesn't matter.
Saw Palmetto blocks the enzyme that converts testosterone into DHT, the stronger fuel behind thick hormonal hair.
Root Mute Oil turns stubborn hair back into the soft peach fuzz it used to be - dark, light or white.
Clinical trials show this approach blocks growth signals through two pathways, so even what slips past one gets caught by the other.
Root Mute Oil starts with Saad — an ingredient women in Egypt and Persia used for thousands of years as a pre-marriage ritual for smooth, hair-free skin.
Saad shields hair follicles from the signals that tell hair to grow back. But there's a catch: hormonal hair sends much stronger signals, and Saad alone can't fully block them.
So we added a natural DHT blocker that cuts off production right at the follicle. Five published clinical trials later, Root Mute Oil was born. In a published clinical trial, it showed no significant difference from professional laser removal.
Root Mute Oil doesn't need your hair to be dark. Here's the honest timeline.
After you shave, pluck or wax, rub the oil in. Your skin stops feeling prickly by the afternoon, and that sharp-needle feeling is softer by the next morning.
The hairs that come back feel finer under your fingertips, light ones included. The actives are building up in the follicle and the growth signal is starting to weaken.
Days pass before there's anything to shave or pluck. Some hairs may grow back lighter for a while, that's the follicle losing its fuel.
No more wiry hairs you can feel before you see them. Regrowth is noticeably slower, finer and barely visible. Your fingertips stop finding anything to check.
The starter is enough to see real results and judge for yourself. Most women reorder the full protocol once the first results hit.
Fair question — and if you've spent thousands at clinics, you've earned the right to ask it. Here's the honest answer.
Laser is reliable, if you qualify. It finds each hair by its dark colour, so it comes with rules, and a lot of women don't make the cut: blonde, red, grey and white hair, and hormonal hair that just keeps coming back.
Root Mute Oil has no rules to meet. It works on the growth signal at the root, which every hair has, whatever its colour.
No consultation, no clinic visits, no recovery time.
In clinical testing, its key active showed no significant difference from professional laser, and worked better on white hair.
"Three laser consultations, same answer every time: your hair's too light, you're not a good candidate. Nobody told me what to do instead. Six weeks on this and my upper lip grows back so soft I barely think about it."
— Hannah, verified customer, 34 · Verified
Fair question — especially when you're losing hair where you want it and growing it where you don't.
Root Mute Oil is topical. It only works where you apply it. That mattered to us.
Many of the women using Root Mute Oil also take spironolactone or minoxidil, or are going through hormone therapy (HRT).
Apply it where you don't want hair. The rest stays untouched.
Real customers, real results. Tap to see what changed for someone who started exactly where you are.
"Laser clinics said my hair was too light to bother. I went from having to wax weekly to once a month, and it grows back so soft."
"I've shaved every morning for ten years and was too nervous to laser my face with PCOS. Now it comes back soft, and some days I don't shave at all."
"Every time I'd tweeze I'd get dark patches along my chin. Looked worse than the hair. The marks are actually fading now."
"Eight sessions cleared my jaw for a year, then they came back a few at a time. Now they're so fine I can barely see them, I cancelled my touch-up."
We'd rather show you the source than a stat with no context.
"It works on decreasing the growth signals locally... great for people looking for alternative treatment options or laser maintenance."Dr. Karan Lal, MD FAAD, double board-certified dermatologist
Root Mute Oil is produced in an FDA-registered, GMP-certified facility using clean, controlled, and automated manufacturing processes. Every batch is tested to ensure safety, sterility, and consistent quality.
Every ingredient reinforces Root Silencing from a different angle.
What it does: Occupies the receptors that carry growth signals to the hair root, and quiets the growth cells directly
3 clinical trials. 30+ citations. Outperformed laser on white hair.
What it does: Blocks the enzyme that converts testosterone into DHT, the fuel behind thick hormonal hair in PCOS and menopause.
Backed by a systematic review of 7 clinical studies.
What it does: Carries active ingredients down into the hair root instead of letting them sit on the skin surface
Jojoba closely mimics human sebum - your skin's own oil. That's why it absorbs into the follicle where other oils can't.
What it does: Calms redness, speeds healing, and fades the dark spots from years of shaving, plucking and waxing.
Contains natural tretinoin - the same compound dermatologists prescribe for skin renewal and pigmentation correction.
What it does: Evens out discolouration and strengthens the skin barrier.
One of the most widely studied active ingredients in dermatology for uneven tone and oil regulation.
Water, Glycerin, Butylene Glycol, Panthenol, Trehalose, 1,2-Hexanediol, Hydroxyacetophenone, Niacinamide, Cyclodextrin, Centella Asiatica Extract, Sodium DNA (Salmon DNA), Beta-Glucan, Xanthan Gum, Allantoin, Madecassoside, Gentiana Scabra Root Extract, Sodium Hyaluronate, Polysorbate 20, Centella Asiatica Leaf Extract, Carbomer, Sodium Lactate, Asiaticoside, Gardenia Florida Flower Extract, Phellodendron Amurense Bark Extract, Caprylyl Glycol, Palmitoyl Tripeptide-8, Palmitoyl Tripeptide-1, Oligopeptide-1, Heptapeptide-6, Acetyl Heptapeptide-4, Palmitoyl Tetrapeptide-7
No synthetic fragrance, alcohol-free, non-comedogenic, cruelty-free. Ingredient research describes how these actives work in skin generally and is not a claim that this product treats any medical condition.
Against the options most women have been told to try. Scroll to compare.
| Root Mute Oil | Clinic Laser | Electrolysis | |
|---|---|---|---|
| Shows regrowth at the root | Dual-pathway | ||
| Works on white & grey hair | |||
| Tackles hormonal regrowth | |||
| Repairs skin from removal damage | Built-In | ||
| Painless, zero downtime | |||
| Use at home, no appointments | |||
| Keep shaving or plucking while it works | |||
| Cost | $0.66 a day | $75–200 per session |
$50–150 per session |
| 90-day money-back guarantee |
Comparison reflects typical category options at time of publication.
After you tweeze, shave, wax, and every day after that.
That's the whole commitment.
Apply 3–4 drops directly onto the area where you just removed hair. Chin, lip, jawline, wherever you need it.
Massage in small circles so the oil absorbs down the hair canal to the root.
That's it. No waiting, no rinsing. Absorbs in seconds so you can apply makeup right over it or go straight to bed.
Morning: Apply a few drops, let it dry. You can apply makeup right after.
Night: Apply again before bed. Won't stain your pillowcase, won't clog your pores.
Every day: The more consistent you are, the quieter the follicle gets.
This was never really about the hair. It was about everything it takes up. Shaving or plucking before you can leave the house. Women with facial hair spend close to two hours a week on it.
Laser was supposed to be the way out. For a lot of women, the answer was no before they even started.
Now imagine not thinking about it. Letting someone touch your face without wondering what they'll feel. Realizing at the end of the day that you forgot to check. That's what Root Mute Oil is for, and you don't have to qualify for it.
"I just want to stop thinking about it."
What we can't promise is that your facial hair will permanently disappear. What we can promise is a formula clinically shown to significantly slow down hair growth, resulting in a finer, softer regrowth closer to what you had before.
Use Root Mute Oil consistently for 90 days. If your hair isn't growing back noticeably slower and finer, email us at support@lastpluck.com and we'll refund every penny.
The only thing you're risking is carrying on exactly as you are now.
Wedding? Reunion? A date you actually care about? In published clinical trials, daily use significantly slowed regrowth and produced finer hair — matching professional laser results. Start as early as you can — the sooner you begin, the sooner you can start putting more time between you and the tweezers.
Most women feel finer texture within 1–2 weeks, and notice longer gaps between shaving, plucking or waxing by weeks 2–4.
That's the active compounds building up in the follicle and beginning to suppress the growth signal. Your skin will also feel smoother at the removal sites almost immediately from the Jojoba and Rosehip oils.
By 4–8 weeks of consistent twice-daily use, the change becomes obvious. Consistency matters more than speed. The longer you use it, the quieter the follicle gets.
Laser finds each hair by its dark pigment. Root Mute Oil skips the colour entirely and works on the follicle through two plant-based actives.
Cyperus Rotundus blocks the receptors on the hair root so the "grow" signal can't get through, and directly suppresses the growth cells. Saw Palmetto blocks the enzyme that converts testosterone into DHT, the hormone behind thick, fast chin hair.
Yes, on the light hairs that actually bother you: the ones on your lip, chin or jaw that you can feel and that catch the light. Laser struggles with them because there's so little pigment to target. Root Mute Oil works on the growth signal, not the colour.
Very fine, soft peach fuzz is different. It isn't driven by hormones in the same way, so expect the biggest change on the hairs you can feel.
Yes. The oil targets the follicle's growth signal regardless of how thick the hair is or how long it's been there. The receptors driving that hair are the same whether it showed up last month or fifteen years ago.
Thicker, established hairs may take closer to 6–8 weeks, but the mechanism is identical. Consistency matters more than severity.
No. Root Mute Oil only works where you apply it. It acts locally at the follicle, not systemically through your bloodstream. It won't affect your scalp hair, your eyebrows, your lashes, or hair anywhere you don't put it.
This matters especially if you're already dealing with thinning hair on your head (many women in perimenopause and menopause are). The oil stays where it goes. Apply it to your chin and your chin is the only place it works.
Yes. In both, facial hair is driven by androgens reaching sensitive follicles. That's why it keeps coming back after laser, and why it often turns white in menopause.
Root Mute Oil blocks that signal right at the hair root where you apply it, and one of its mechanisms (direct suppression of growth cells via γ-curcumene) works independently of hormones.
Your treatment addresses your hormones overall. Root Mute Oil addresses what's happening at the individual hair root.
Root Mute Oil works topically and locally.
Spironolactone and oral minoxidil work systemically, through completely different mechanisms.
If you're in the frustrating position of needing more hair on your head and less on your chin, this is designed for exactly that situation.
Because it works differently. Laser works on the hairs it can see, while they're growing. That usually means fewer dark hairs, while light and white ones stay and hormonal ones keep appearing. On the face, it also carries a small risk of more growth, higher with PCOS.
Root Mute Oil works on the growth signal behind every hair, whatever its colour. It won't destroy a follicle permanently, but it slows regrowth progressively with consistent use, and you can use it on its own or between touch-ups.
Yes. Formulated for face, body, and bikini. Every ingredient is non-comedogenic and gentle enough for twice-daily facial use. A published clinical study confirmed the primary active is safe even in the genital area with no adverse events.
Yes, anywhere you remove unwanted hair. The same dual-pathway mechanism that works on chin follicles works on any androgen-sensitive body hair. Most women use one bottle for face and a second for body. Clinical research includes studies on underarm and genital area hair with confirmed safety and efficacy.
We recommend consulting your doctor first. Saw Palmetto is a natural DHT blocker, and while Root Mute Oil is applied topically (not taken orally), we haven't conducted clinical testing on pregnant or breastfeeding women specifically. Your safety always comes first.
Remove hair your way. Tweeze, shave, wax, epilate. Apply a few drops to the area and rub it in. Twice a day, morning and night. It absorbs in seconds, works under makeup, and won't stain your pillowcase. About 10 seconds total.
Fresh lemongrass. We formulated it to smell like a skincare product you actually want to use, not medicine or bug repellent. The raw botanical extracts have an earthy smell on their own, so the lemongrass oil replaces that with something clean and pleasant.
No. That's a myth. Root Mute Oil doesn't change the structure of the hair itself. If you stop using it, regrowth gradually returns to its previous rate and thickness over several weeks, but it won't come back worse than before. The oil suppresses the growth signal while you use it. Stop, and it simply returns to baseline.
Regrowth gradually returns to its previous rate over several weeks. Root Mute Oil suppresses the follicle's growth signal, it doesn't permanently destroy the follicle. Most women stay on a subscription to maintain their results. The improvements during use are real changes to regrowth speed and thickness, not a temporary cosmetic trick, but consistency is what keeps them.
Five ingredients, each with a specific job. Cyperus Rotundus Root Oil (primary active, 3 clinical trials, 30+ PubMed citations). Saw Palmetto CO₂ Extract (DHT blocker, multiple RCTs). Jojoba Seed Oil (sebum-mimetic delivery to the follicle). Rosehip Fruit Oil (skin repair and anti-inflammatory). Lemongrass Oil (scent).
No fillers. No parabens. No synthetic fragrance. Nothing you need to Google.
6–8 weeks for chin and upper lip only, using a few drops twice daily. Faster if you use it on face plus body. That's why the 5-bottle Full Protocol exists. Most women keep one bottle for face and one for body.
Anytime. No minimum commitment, no cancellation fees. Pause, skip, or cancel from your account page or by email.
Use it as directed for up to 90 days. If regrowth isn't noticeably slower, email us your order number. Full refund. No restocking fees, no forms, no hoops. The full protocol fits inside the guarantee window on purpose so you can judge real results, not a sample.
Have a question we didn't cover? Email support. A real person reads every message.
Tammy R.
Verified Buyer
United States
I stopped stroking my chin in meetings
I didn't even realize how much I was doing it until I didn't need to anymore. I used to sit in every meeting running my fingers along my jawline, checking. Now there's nothing to find. My coworker asked if I changed my skincare routine because my chin looks so much smoother. I just smiled.
Linda M.
Verified Buyer
United States
Went on vacation without my magnifying mirror
That has never happened. I always pack the 10x mirror and tweezers like they're my passport. This time I forgot them and didn't panic. There was nothing glistening in the beach sunshine. I actually relaxed for the first time in years.
Denise W.
Verified Buyer
United States
I stopped getting out of bed to pluck
I used to feel one at 2am and couldn't sleep until I got rid of it. It never left my mind. I haven't done that in over a month now because there's barely anything to feel. My husband thinks I've finally lost it when I tell him how happy that makes me.
Karen P.
Verified Buyer
United States
The skin is what surprised me
I bought this for the hair. But my jawline was always bumpy and red from constant plucking, and I honestly thought that was just hormones. Turns out it was my fingers — always there, always hunting. Now that I'm plucking way less, the bumps are gone and the redness faded. Didn't expect that.
Marcia J.
Verified Buyer
United States
My bestie just ordered hers
I told her about it and she didn't believe me until she saw my chin in person. We've had a pact for years that if one of us ends up in a coma, the other one plucks. We're joking now that we might not need the pact anymore.
Rhonda T.
Verified Buyer
United States
I can actually see my face without panicking
My eyesight's been going and I couldn't see the white ones in the mirror anymore. I'd take a photo, zoom in on my phone, try to guess where they were. Now there's less to find and what does grow back is finer. The whole morning routine went from stressful to whatever.
Angie C.
Verified Buyer
United States
Ordered for chin, reordered for everywhere
Started on my chin because that's where the thick ones live. After three weeks I was so impressed I ordered more for my bikini line and underarms. The ingrowns I used to get from shaving are basically gone. One bottle for the face, one for below. Simple.
Patricia D.
Verified Buyer
United States
The first thing that worked on my white hairs
I'm 56 and my chin hairs went white a few years ago. Laser was off the table — they told me it doesn't see grey. Electrolysis was $150 a session and I gave up after three months. These hairs are finally coming in softer. Not gone, but manageable. That's more than anything else has done.
Monique J.
Verified Buyer
United States
Works amazing but its not cheap
I'm a black woman and I've been dealing with dark marks on my chin from ingrowns for years. The hair is growing back way slower AND the hyperpigmentation is actually fading which I did not expect at all. My skin tone is more even than its been in a long time. Only reason for 4 stars is the price, $49 for one bottle adds up when you're using it daily on multiple areas
Kathy B.
Verified Buyer
United States
Took a while to arrive
Ordered on a Monday didn't get it until the following week. Once I started using it though I'm impressed, chin hair is definitely coming in slower after about 3 weeks. Just wish the shipping was faster because I was excited to start
Lisa G.
Verified Buyer
United States
Face yes bikini not so much
On my chin and upper lip this stuff is amazing. Regrowth is way slower and finer. On my bikini line its working but definitely not as dramatic, the hair down there is thicker so maybe it just needs more time. Will keep going but wanted to be honest about the difference
Tamara V.
Verified Buyer
United States
Packaging could be better
The oil works I'm not gonna lie. My chin hair went from daily plucking to maybe twice a week in about a month. But the box it came in was kind of banged up and the dropper feels a little flimsy. For $49 I'd expect nicer packaging. Product inside is solid though
Andrea H.
Verified Buyer
United States
Great on face slower results on body
I use it on my chin jawline and underarms. My face responded really fast like within 2-3 weeks the regrowth was noticeably finer. My underarms are taking longer, maybe because the hair is coarser there? Giving it more time but the face results alone make it worth it for me
Yolanda R.
Verified Buyer
United States
Love it just wish the bottle lasted longer
This is probably the best thing I've found for my chin hair and I've tried everything including laser which didn't work on my grey hairs. The only issue is I go through a bottle fast because I use it on my face and neck twice a day. Had to switch to the subscription which honestly is a better deal anyway but still
Christine H.
Verified Buyer
United States
Not what I expected
I thought this would work like a hair removal cream you put on and hair falls out. It doesn't do that. It's more of a gradual thing where the regrowth slows down over a few weeks. It IS working, the hair is coming in finer, but I wish that was made clearer on the page
Nancy L.
Verified Buyer
United States
Works but the bottle is small
If you're only using it on your chin it lasts a while. I started using it on my chin, upper lip, and bikini line and went through the bottle in like three weeks. Had to reorder way sooner than I expected. Product itself is good I just wish the bottle was bigger or they told you upfront to get the 5-pack
Deborah K.
Verified Buyer
United States
Took longer than I wanted
Didn't really notice anything until around week three, and honestly almost gave up before that. it works but if you have an urgent event or something coming up start way earlier than you think you need to
Brenda S.
Verified Buyer
United States
You have to be consistent
I kept forgetting to use it at night and was only doing it once a day for like the first two weeks. Barely noticed anything. Once I actually started doing it morning and night like it says things changed. it works but you have to actually stick to it which is on me I guess
Gloria F.
Verified Buyer
United States
Doesn't replace my tweezers
I think I was hoping this would mean I'd never have to pluck again. I still pluck maybe once a month, before it was like once or twice a week so thats a big difference I guess. If you're expecting permanent removal this isn't it. If you're ok with way less maintenance its solid
Diane R.
Verified Buyer
United States
Wish it came in a bigger size
The oil itself is great smells nice and I've basically gone back to peach fuzz in about a month which is wild. But 60ml feels tiny when you're using it on your body too. I'd honestly pay more for a bigger bottle, ended up just getting the 5 pack
Janet M.
Verified Buyer
United States
Too early to tell
Only been using it for about 5 days so I can't really say if its working yet. Smells fine and absorbs quick but no visible difference so far. Will update if anything changes
Carol A.
Verified Buyer
United States
Haven't been consistent enough to review properly
I keep forgetting the night application and some days I skip it entirely. So its not really fair for me to say if it works or not. Giving 2 stars for now but thats more on me than the product tbh
Sharon W.
Verified Buyer
United States
Just got it
Literally arrived yesterday so I have no idea if it works. Packaging is nice and it smells good but I cant rate something I haven't really used yet. Will come back and update after a few weeks
Barbara G.
Verified Buyer
United States
Need more time
Its been about a week. I don't see any difference yet but I know it says to give it 4-6 weeks. Just hard to rate something 5 stars when I havent seen results with my own eyes yet. Seems like a good product though
Peggy T.
Verified Buyer
United States
Bought it for my daughter haven't heard back
Got this as a gift for my daughter who's been struggling with chin hair since her late 30s. She hasn't told me how its going yet so I cant really review it. The ordering and shipping was fine
Valerie N.
Verified Buyer
United States
Cant tell yet
Been using it maybe 4 or 5 days, only once a day because I keep forgetting at night. No change yet. I know its early but I don't want to give 5 stars for something I haven't seen work. Will update in a month if I remember
Ruth K.
Verified Buyer
United States
Never got it
Its been almost 3 weeks and nothing showed up. Tracking says delivered but I never got it. Already emailed twice with no response
>> Jenny replied:
Hi Ruth, we're really sorry about this. We checked with our shipping partner and it looks like the package was marked delivered to the wrong address. We've already shipped a replacement free of charge and you should have a new tracking number in your inbox. Please don't hesitate to reach out if it doesn't arrive within 5 business days.
Donna B.
Verified Buyer
United States
Changed my address and it went to my old one
I updated my address for my subscription like 2 weeks before it shipped and it still went to my old apartment. Now someone else has my package. I emailed support and haven't heard back yet
>> Carol replied:
Hi Donna, we sincerely apologize for this. It looks like the address change didn't sync before your shipment was processed and that's on us. We've sent a replacement to your updated address at no cost and our team has confirmed your new address is locked in for all future shipments. Really sorry for the hassle.
Margaret F.
Verified Buyer
United States
Still waiting
Ordered this 2 and a half weeks ago. Payment went through same day but no package. No tracking update since it left the warehouse. Getting asked for a review before I even have the product in my hands is frustrating
>> Jenny replied:
Hi Margaret, you're completely right and we apologize. We've looked into your order and there was a delay at our fulfillment center. A new shipment is on its way to you today with expedited shipping at no extra charge. You should receive a tracking update within 24 hours.
Cheryl D.
Verified Buyer
United States
Works but the pricing is greedy
I'll be honest the product actually works my chin hair is growing back slower and finer. But you clearly have something that works here and you're charging $49 for 60ml when this probably costs you a few dollars to make. You could price this way lower and help more women instead of squeezing us. Feels like you know we're desperate and you're taking advantage
>> Carol replied:
Hi Cheryl, we really appreciate your honesty and we're glad the product is working for you. Our active ingredients are extracted and sourced from their origin countries, not lab recreated, which is why the cost is higher than what you'd see with synthetic alternatives. We totally understand the concern though and that's exactly why we offer the subscribe option to bring the per bottle cost down as much as we can.
Lorraine S.
Verified Buyer
United States
Package arrived damaged
Box was completely crushed and the bottle was leaking inside the packaging. Half the oil was soaked into the bubble wrap. Really disappointed because I was excited to try it
>> Jenny replied:
Hi Lorraine, that's unacceptable and we're sorry. We've shipped a brand new bottle to you today at no charge. We're also reviewing our packaging with our fulfillment team to make sure this doesn't happen again. You should receive tracking within 24 hours.
Tanya W.
Verified Buyer
United States
Subscription shipped before I could skip
I wanted to skip my next month but by the time I figured out how to do it on the website it had already shipped. Now I have an extra bottle I didn't want yet and got charged for it. The skip window needs to be longer or more obvious
>> Carol replied:
Hi Tanya, we're sorry about that. We've extended the skip window to 5 days before shipment and made the button easier to find on the account page based on your feedback. We've also issued you a full refund for the extra bottle, keep it on us. If you ever need help managing your subscription just email us and we'll take care of it right away.
